Privacy Policy

If you use the contact form, Alto Pelago receives your name, email address, subject, message, and any personal information you choose to include. Please do not include sensitive personal information unless it is necessary for your enquiry.

The site does not provide user accounts, subscriptions, payments, or public profiles. It does not use advertising pixels, social-media trackers, or client-side analytics, and it does not intentionally set tracking cookies.

An optional content-view preference may be stored in your browser’s local storage. This functional preference is not used to track you or build a profile.

The website hosting environment may record ordinary server-log information, including an IP address, requested page, date and time, response status, referring page, browser or user-agent information, and request method or protocol.

Contact-form information is used only as reasonably necessary to receive, assess, and respond to your message; follow up on project or website matters; maintain relevant correspondence and project records; detect abuse; protect and diagnose the service; or meet applicable legal obligations.

Providing contact information is voluntary. Without a valid email address, Alto Pelago cannot reply to your message.

A submitted message is delivered to the email account used by Alto Pelago. Website-hosting and email-service providers process the message and ordinary request information as needed to provide those services.

Pages request the GSAP animation library from the jsDelivr content-delivery network. That request can disclose ordinary connection information such as your IP address, the requested file, browser information, and referring page to the provider. Contact-form contents are not sent to jsDelivr.

Alto Pelago does not sell personal information, rent contact lists, or disclose contact details for marketing. Information may be disclosed where required by law or where reasonably necessary to protect the security of the site or its users.

Hosting, email, or content-delivery infrastructure may route or store information outside Australia. The countries involved can vary with provider infrastructure.

Contact correspondence is retained only while reasonably needed to respond, keep a relevant project record, resolve an issue, protect the service, or meet a legal obligation. It is deleted when no longer needed. Residual copies may remain for a limited period in routine service-provider backups.

Server logs are retained and rotated according to the hosting configuration and are used only for operational, security, and diagnostic purposes.

Alto Pelago uses reasonable technical and organisational safeguards appropriate to this small collection footprint. No method of internet transmission or electronic storage can be guaranteed to be completely secure.

To ask whether Alto Pelago holds contact correspondence about you, request access, correction, or deletion, or raise a privacy concern, use the contact form. Include enough information to identify the relevant message, but do not send additional sensitive information.

If Australian privacy law applies and you are not satisfied with the response, information about privacy rights and complaints is available from the Office of the Australian Information Commissioner.

This page will be updated if the site changes what it collects or how information is handled. The date above identifies the current version.